Complaints
If something is not right, here is exactly what happens when you tell us.
Last updated: 3 November 2026
Tell us
Call 07442 511817 or email hello@solarstash.co.uk. Complaints about how we handled your enquiry, your call-back or your survey booking go to the Leeds office that dealt with it, not to a department. We acknowledge every complaint within two working days and aim to resolve it within ten.
Installation and workmanship
Installations are carried out by a local MCS-certified installer, and your installation contract is with that installer. If the complaint concerns the survey, the quote, the installation or the workmanship, it is the installer’s to resolve, under its own complaints procedure. Tell us as well and we will chase it on your behalf; you do not have to do that alone. MCS-certified installers are required to belong to a consumer code, and if a complaint is not resolved you can escalate it through that code’s independent dispute resolution service. Your quote tells you which code the installer belongs to.
Products
Product faults are handled under the manufacturer’s warranty, which the installer registers in your name at handover. Contact the installer first; if you cannot reach them, contact us and we will help.
If you are still not satisfied
You can take a consumer complaint to Citizens Advice (citizensadvice.org.uk) or, for installation disputes, to the alternative dispute resolution service of the installer’s consumer code. Nothing here affects your statutory rights.